The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

• Privacy Policy
• Deutsch Teile Haus values your privacy, no person information will be shared with third party vendors unlles it pertains directly to the shipment and or return of your merchandise. Financial information will not be disclosed to third party vendors without your prior written consent.



• Shipping & Delivery
• The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier. If you receive an item damaged, notify the delivery person immediately. Do not discard any of the box, packing material, or broken items.
  
  You will receive replacement items, however we do require a damage claim number from UPS and or USPS To obtain this damage claim number Call 800-742-5877. You will need to supply them with information from your shipping label. Once you have a damage claim number, call Deutsch Teile Haus for immediate part replacement



• Return Policy
• We accept no returns after 30 days and without written authorization. All returns are subject to a 15% restocking fee. Special orders may require a 50% deposit which is non-refundable. NO returns on electrical, special order or "1-3 day" parts.
  
  Before any product is returned, contact Deutsch Teile Haus by email or phone. After submitting your request for a return product should be sent to:
  
  Deutsch Teile Haus
  Invoice#: {your invoice number}
  5098 Foothills Blvd #3192
  Roseville, CA 95747 USA
  
  Your invoice number must be visible on the outside of the package for proper return processing. Failure to follow the procedure above may result in a loss of product and delay your refund.